Salon Booking Terms and Conditions
Appointment Confirmation
All appointments made online are subject to confirmation. A confirmation email or text message will be sent 72 hours before your scheduled appointment. Clients must confirm their appointment when prompted. A reminder message will then be sent 24 hours before the appointment time.
Cancellation and Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours before your appointment. One reschedule per appointment is permitted within the proper time frame. Appointments canceled within 24 hours of the scheduled appointment time will incur a fee of 50% of the service total. Same day cancellations and no-shows will be charged 100% of the service total. Additionally, canceling more than two appointments within 24 hours of the scheduled appointment time will result in a booking ban.
Payment
A non-refundable deposit is required to secure booking. This deposit will be applied to your total cost of your service due at service completion. Please be aware that this deposit will not be returned under any circumstances. A 2.5% platform fee will be applied to all transactions. If you have any questions or need further clarification, feel free to reach out to your service provider. We accept debit/credit cards and mobile payments only. NO CASH or CHECK.
Late Arrivals
Please arrive on time for your appointment. Clients arriving 10 minutes late will incur a $25 late fee added to their service total. Clients arriving 15 minutes late or more will have their appointment canceled and will be considered a no-show. No-show fees, totaling 100% of the service amount, will apply.
In-Person Booking / VIP Clients Only
In-person booking privileges are reserved for loyal clients only. All other appointments must be scheduled online. If your preferred appointment time is unavailable, you are encouraged to join the waitlist.
As a courtesy, in-person appointments are booked without a deposit requirement. However, after two cancellations or reschedules made within 24 hours of the scheduled appointment time, this privilege will be revoked, and all future appointments must be booked online through the booking system.
Service Changes
If you wish to change your service, please notify your stylist/technician at least 24 hours before your appointment.
Health and Safety
Please inform the stylist/technician of any allergies or medical conditions prior to your appointment. Additionally please notify your stylist/technician of your previous hair/nail history to prevent any unwanted damage. We reserve the right to refuse service if we believe you may pose a risk to your health or safety.
Consultations
Certain services may require a consultation to discuss desired outcome and hair/nail type. Stylist/Technician will contact the client if consultation is needed. Consultations are always free.
Refunds
We don't offer refunds under any circumstances. If you have any concerns about your service, please contact your service provider
Additional Guest and Children
We kindly ask that only children with scheduled appointments come into the salon for services. Otherwise, NO Children and Additional guests are allowed in the salon.
Acceptance of terms
By booking an appointment online, you agree to these terms and conditions
For any questions or concerns, please contact us at luxxee.lengths@gmail.com